SHIPPING & RETURNS
Shipping to the UK:
Free Shipping on all UK orders: shipped using First Class UK. Shipping time may take 3-5 business days. Tracked Shipping: Royal Mail Next Day Delivery service when ordered before 2pm (Monday-Friday). Orders containing more than 4 nail polishes will be split due to Royal Mail regulations.
Shipping to the EU:
Free Shipping for orders over £20: shipped using standard Air Mail. Air Mail: Shipping may take up to 14 business days. Tracked: Shipping may take 2-14 business days. Duty charges maybe applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.
Shipping to the US:
Air Mail: Shipping may take up to 21 business days. Tracked: Shipping may take 2-14 business days. Duty charges maybe applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.
Shipping to the rest of the world:
Air Mail: Shipping may take 14-28 business days. Tracked: Shipping may take 2-28 business days. Duty charges maybe applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.
Orders will be shipped with any of the following couriers: FedEx, Royal Mail and local postal services.
Shipping nail varnish:
We can only send nail varnish to the UK.
Orders placed containing nail varnish for countries not on this list will receive a refund for the nail varnish and the remainder of the order will be shipped.
UK orders containing more than 4 nail polishes will be split due to Royal Mail regulations.
We normally dispatch orders within 24 hours. If you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not been dispatched, the order will be canceled and a refund for the full amount will be issued to the original payment method. However, if the items have already been sent out, we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.
In any case of dissatisfaction, please contact us directly to email@example.com and we will be happy to assist.
In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Please make sure the product is unused and in its original packaging.
If you would like to cancel your order, please contact us quoting your order number. If your order was not shipped yet we will be happy to issue a full refund.
In case the order was shipped, please refer to the above paragraph about replacements and refunds.
If for any reason the item your ordered did not arrive in a perfect condition or is with any fault, please let us know and we will sort it out. We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.
DAMAGES UPON ARRIVAL & FAULTY ITEMS
If for any reason your product does not reach you in perfect condition, please contact our customer care teams to arrange for a replacement.
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact our customer care team with details of the problem quoting your order number and we will advise you of actions to be taken.
METHODS OF PAYMENT